Our Commitment
Jewelry is what we create—but people are why we do it.
Every order placed with Lavière is genuinely appreciated. While our policies protect the quality and integrity of our pieces, they never replace kindness, honesty, or respect. If something isn't right, we'll always listen, communicate openly, and work with you toward a fair solution.
Every order placed with Lavière is genuinely appreciated. While our policies protect the quality and integrity of our pieces, they never replace kindness, honesty, or respect. If something isn't right, we'll always listen, communicate openly, and work with you toward a fair solution.
Our Quality Promise
Every Lavière piece is carefully inspected by hand before it is packed and dispatched. Before dispatch, each piece is also photographed so its condition is documented before it leaves us. This helps protect both you and Lavière should any issue arise during delivery.
Returns & Exchanges
Due to the personal nature of jewelry and accessories, and to protect the hygiene, integrity, and delicate finish of our plated pieces, we do not accept returns or exchanges for:
- Change of mind.
- Personal preference.
- Incorrect selection made by the customer.
- Items that have been worn, used, altered, or - damaged after delivery.
Please review your order carefully before completing your purchase.
- Change of mind.
- Personal preference.
- Incorrect selection made by the customer.
- Items that have been worn, used, altered, or - damaged after delivery.
Please review your order carefully before completing your purchase.
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, or you receive an incorrect item, please contact us within 24 hours of delivery.
To help us assess your request, please include:
1- Your order number.
2- Clear photographs of the item.
3- Clear photographs of the packaging.
4- A brief description of the issue.
After reviewing your claim, we will determine the appropriate resolution, which may include a replacement, repair, or refund where applicable.
To help us assess your request, please include:
1- Your order number.
2- Clear photographs of the item.
3- Clear photographs of the packaging.
4- A brief description of the issue.
After reviewing your claim, we will determine the appropriate resolution, which may include a replacement, repair, or refund where applicable.
Inspection
All claims are subject to inspection and verification by Lavière. We reserve the right to decline requests where:
The reported damage is determined to have occurred after delivery due to misuse, accident, normal wear, or improper care.
Sufficient evidence is not provided.
The request is submitted outside the reporting period.
The reported damage is determined to have occurred after delivery due to misuse, accident, normal wear, or improper care.
Sufficient evidence is not provided.
The request is submitted outside the reporting period.